Policies


Thank you for inquiring about our accommodations!

Please carefully review our policies. We look forward to hearing from you!

All accommodations may be subject to Mexican hospitality taxes. All accommodations are for Non Smokers and are pet free to accommodate those with allergies. Smoking outdoors permitted in some areas. Our facilities are best suited for adults and children over twelve.

Your room is ready after 3PM the date of arrival.
Check out is prior to noon on the date of departure.
We request specific arrival estimates to insure that staff is available to greet you.

Arrivals after 9 PM will be charged a small late arrival fee.

Because of the individuality of rooms and suites, and our limited number of accommodations, we ask that any changes to reservations be made with as much notice as possible.

OUR DEPOSIT POLICIES:

FOR INDIVIDUAL ROOMS, we have a per room POLICY, as follows

FOR GROUP RESERVATIONS, A non refundable DATE HOLDING FEE OF $1000USD is required, and the following guidelines apply

7 nights or less – payment in full due at time of reservation.

More than 7 nights -1/2 of total due at time of reservation. Balance due 45 days before arrival.

Group contracts may have different guidelines by mutual agreement

Payment Methods:

At this time, we are processing Visa, Master Card and Discover credit cards. However, we can’t charge your credit card until we receive its three digit security number (located on the back), billing address, postal zip code and country. We need this information when you make a reservation by phone and, if you make your reservation online, we’ll need with this information by separate email right away.

Mexican guests may also make a direct Bancomer deposit. If you are reserving 45 days or more in advance, you may send a check in USD sent to our California address.

Even though we prefer payment to be made in cash or check in pesos or US dollars, credit card number is required to make an online reservation, and we will need to see your credit card at the time of check in. We will use it to charge for incidentals or as a security measure against property damage.

For those reserving in advance with checks in US dollars, please make checks out to, and mail to:

Barbara Poole

1735 Crockett Lane

Hillsborough, CA 94010
USA

Reservations are considered confirmed when your deposit is received and deposited. We will notify you by email when this occurs.

 

OUR CANCELLATION/REFUND POLICY:

Because we are a small guesthouse, we attempt to keep all our rooms occupied. If your plans should change, please give us ample notice to re-rent rooms.

* Forty five days (or more) in advance – full refund less a $100 USD processing fee per room.

* Less than forty five days to 14 days in advance – full refund less 20%($100USD min). In the event that we readily re-rent the space we were holding for you, we may be able to reimburse you more.

* 7 to 14 days in advance – full refund less 30%($100USD min). In the event that we readily re-rent the space we were holding for you, we may be able to reimburse you more.

* Less than 7 days in advance – no refunds. In the event that we readily re-rent the space we were holding for you, we may be able to reimburse you more.

Group reservations will require a $1000.00 USD non refundable booking fee to hold a reservation. This fee will be applied to the balance due, according to the payment schedule for groups.

You make it more likely that we can re-rent your reserved space if you tell us as soon as you know you need to cancel. You are welcome to send us a follow up email to see if we were able to re-rent and in a position to give you an additional refund.

Rates may be changed at any time and are valid when confirmed and a deposit is accepted.

ALL ROOMS ARE DESIGNATED NON-SMOKING, and IN CONSIDERATION OF GUESTS WITH ALLERGIES, NO PETS ARE ALLOWED.

There are no exceptions to these policies.