-Zen Bliss-
OUR POLICIES
THANK YOU FOR INQUIRING ABOUT OUR ACCOMMODATIONS!
Please carefully review our policies. We look forward to hearing from you!
This accommodation may be subject to Mexican hospitality taxes. Zen Bliss is for non-smokers and is pet free. Smoking is permitted outdoors only. This house is best suited for adults.
Your home is available after 3PM on the day of arrival. Check out is before noon on the day of departure. We request specific arrival estimates to ensure that staff is available to greet you. If you expect to arrive after 9 pm this is especially important!
We ask that any changes to reservations be made with as much notice as possible.
OUR DEPOSIT POLICIES:
· 7 nights or less – payment in full due at time of reservation.
· More than 7 nights -1/2 of total due at time of reservation. Balance due 45 days before arrival.
PAYMENT METHODS:
We accept Visa, Master Card, AmEx and Discover credit cards. When making reservations by phone, we will charge your credit card and will also ask for the three-digit security number (located on the back), billing address, postal zip code and country. If you make your reservation online, we’ll need this information by separate email right away.
If you are reserving 45 days or more in advance, you may send a check in US dollars to our California address. Please make checks payable to, and mail to:
Mexican guests may also make a direct Bancomer deposit.
Even though we prefer payment to be made in cash or check, in pesos or US dollars, a credit card number is required to make an online reservation, and we will need to see your credit card at the time of check in. We will use it to charge for incidentals or as a security measure against property damage.
Reservations are considered confirmed when your deposit is received and deposited. We will notify you by email when this occurs.
OUR CANCELLATION / REFUND POLICY:
If your plans should change, please give us ample notice to re-rent Zen Bliss.
* Forty-five days (or more) in advance – full refund less a $100 USD processing fee per room.
* Less than forty-five days to 14 days in advance – full refund less 20% ($100 USD min).
* 7 to 14 days in advance – full refund less 30% ($100USD min).
* Less than 7 days in advance – no refunds.
* For the above noted cancellations, and if we readily re-rent the house, we may be able to increase the refund amount.
You make it more likely that we can re-rent this house you reserved if you tell us as soon as you know you need to cancel. You are welcome to send us a follow-up email to see if we were able to re-rent and in a position to give you an additional refund.
Rates may be changed at any time and are valid when confirmed and a deposit is accepted.
THIS HOUSE IS DESIGNATED NON-SMOKING, AND IN CONSIDERATION OF GUESTS WITH ALLERGIES, NO PETS ARE ALLOWED.
There are no exceptions to these policies.